Shipping & Delivery Policy
Shipping & Delivery Policy
Average Order Processing Time
1 Business Day
Most orders will ship in one business day
We do offer Free Shipping on domestic orders over $100.00. We reserve the right to choose the best shipping method for accomplishing this. In the event there are any issues concerning our ability to ship at no charge to you, we will contact you promptly and present the options available.
We will choose the most economical method to ship orders with free shipping.
Alaska, Hawaii and US Territories
We do not ship orders to regions:
Armed Forces Pacific, Armed Forces Europe, Armed Forces Americas, Virgin Islands, Rhode Island, Puerto Rico, Palau, Northern Mariana Islands, Marshall Islands, Hawaii, Guam, Federated States of Micronesia, American Samoa.
Currently we do offer international shipping to CANADA.
Be advised that orders shipped to International locations may involve customs brokerage fees, VAT charges, import taxes,etc which, as stated and posted on our shipping info web pages, are the sole responsibility of the purchaser. In addition, be advised that customs may delay shipments and that we do not have any control over the amount of time it takes for shipments to be cleared by customs in their respective countries.
Processing TimeMost orders will ship in one business day. However certain items might be special order or require extra handling. We try to ship all orders as promptly as possible.
Damaged or Lost Shipments
We are not responsible for packages lost in transit or damaged by our shipping carriers.
Semilac USA IS NOT RESPONSIBLE for loss, theft, damage or any delivery issues.
Semilac USA is offering easy and fast issue resolution with ROUTE. We highly recommend to use ROUTE PLUS PACKAGE PROTECTION when you make a purchase with SemilacUSA.com
If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with ROUTE.
With ROUTE New items are shipped immediately, at no cost to you, upon approval. Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered". Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days, and within 30 days from the last checkpoint.
In the event that an item arrives damaged or if you have not received your order in a timely fashion, and you didn't purchase ROUTE PLUS PACKAGE PROTECTION, it must be reported to us ASAP. Please email us at firstname.lastname@example.org so we can assist you. We may require pictures of damaged merchandise and the condition of the original packaging in order to properly file claims with our shipping carriers. We will open a case with shipping carrier to investigate and initiate a package trace. WE CAN HELP TO RESOLVE YOUR ISSUE BUT WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES.