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Shipping & Delivery Info

Semilac USA Shipping

Shipping & Delivery Info

Average Order Processing Time

8 Hours

Most orders will ship the same day if placed before

2 pm (PST)

We STRONGLY advise you to contact us if you have special shipping requirements. All inquiries will be answered promptly.

Free Shipping:

We do offer Free Shipping for orders over $100.00 at this time to the lower 49 states. We reserve the right to choose the best shipping method for accomplishing this. In the event there are any issues concerning our ability to ship at no charge to you, we will contact you promptly and present the options available. 

We will choose the most economical method to ship orders with free shipping.  

Alaska, Hawaii and US Territories

We do not ship orders to regions:

Armed Forces Pacific, Armed Forces Europe, Armed Forces Americas, Virgin Islands, Rhode Island, Puerto Rico, Palau, Northern Mariana Islands, Marshall Islands, Hawaii, Guam, Federated States of Micronesia, American Samoa.

International Shipping

Currently we offer international shipping to Canada and Argentina.

If you reside outside USA, please feel free to contact us and we may be able to accommodate your order.

Be advised that orders shipped to International locations may involve customs brokerage fees, VAT charges, import taxes,etc which, as stated and posted on our shipping info web pages, are the sole responsibility of the purchaser. In addition, be advised that customs may delay shipments and that we do not have any control over the amount of time it takes for shipments to be cleared by customs in their respective countries.

Processing Time

Most orders will ship the same day if placed before 2pm Pacific time.  However certain items might be special order or require extra handling.  We try to ship all orders as promptly as possible.

Damaged or Lost Shipments 

We are not responsible for packages lost in transit or damaged by our shipping carriers.

In the event that an item arrives damaged, it must be reported to us ASAP.  We may require pictures of damaged merchandise and the condition of the original packaging in order to properly file claims with our shipping carriers.  

If you have not received your order in a timely fashion, please email us at info@semilacusa.com so we can assist you.  We will open a case with our shipping carrier to investigate and initiate a package trace.