Shipping & Delivery Policy

At SEMILAC USA, we strive to provide you with a seamless shopping experience. Below are the details of our shipping and delivery policies to ensure you have all the information you need:

Processing Time
Orders are processed within 1-2 business days after payment has been confirmed. Please note that orders placed on weekends or holidays will be processed the next business day.

Shipping Methods
We offer various shipping methods to meet your needs. Once your order is processed, you will receive a tracking number to monitor its progress. Shipping carriers may include USPS, UPS, or FedEx, depending on the shipping method selected.

Shipping Rates
Shipping rates are calculated at checkout based on the destination and weight of your order. We offer free shipping on orders over a certain amount, which will be clearly indicated at checkout.

Delivery Time
Delivery times vary depending on the shipping method chosen and the destination. Typically, orders will arrive within 3-7 business days for domestic shipments within the United States. 

International Shipping
We currently offer international shipping to Canada only. Additional customs fees, taxes, or import duties may apply depending on your location. These charges are the responsibility of the customer.

Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use the tracking number to follow your package’s journey.

Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or non-delivery due to incorrect address information.

Optional Shipping Insurance

WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT OR DAMAGED BY OUR SHIPPING CARRIERS OR ANY DELIVERY ISSUES.

For added peace of mind, we offer optional shipping insurance at checkout, "click here to see". This insurance covers your order in case of damage, theft, or loss during transit. If you choose to add this option, you'll be fully protected, and we will assist you in resolving any issues that may arise with your shipment.

Select the insurance option during checkout to ensure your order is fully covered.

Lost or Damaged Packages
If your insured package was damaged, stolen, or lost during transit, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible. Please retain all packaging and documentation for inspection.

Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy page.

If you have any questions regarding shipping or delivery, feel free to reach out to our customer service team.